New System Matches Guide Dogs To Owners More
April 21, 2004
LONDON, ENGLAND--Matching guide dogs with owners can be tricky business. Some owners prefer dogs that travel well, for instance, while others want dogs that handle themselves properly in crowded places.
Fortunately, the Guide Dogs for the Blind Association has 15 years worth of information on the dogs they have trained and their clients.
Unfortunately, that information has been stored on 15-year-old computer database systems, in the organization's 18 different locations. Retrieving the information usually meant hours of research, including making phone calls back and forth to other centers.
"Our bespoke legacy systems, even though they are data-rich, do not offer a user-friendly interface, and our operational staff found these systems difficult to use, so they didn't use them," Paulyne Morgan, information systems manager, told The Guardian.
The Association recently purchased a new system that cuts the same task down to about 5 minutes. Now the organization will be able to match dogs to owners much more quickly and precisely.
"Guide dogs lead the way" (The Guardian)
Note: The link at the bottom of the Guardian article is for the U.S.-based Guide Dogs for the Blind, headquartered in California. The correct address for the Guide Dogs for the Blind Association in the U.K. is: