Delta Is Tenth Air Carrier To Be Fined For Violating Federal Access
By Dave Reynolds, Inclusion Daily Express
November 14, 2003
ATLANTA, GEORGIA--Delta Air Lines has agreed to pay a penalty of $1.35 million for discriminating against passengers that use wheelchairs.
The U.S. Department of Transportation assessed the fine based on the airline's failure to provide wheelchairs in some cases, to respond quickly to help passengers with disabilities, to keep passengers from being stranded on planes or in wheelchairs for extended periods.
The Atlanta-based carrier is the tenth airline since March of this year to be fined by the department for violating the 1986 Air Carrier Access Act.
Like the other carriers, Delta can keep from paying most of the fine by investing it in better service for passengers with disabilities. If Delta spends at least $1.25 million to improve services, and reduces the number of complaints from passengers, it will only have to pay a $100,000 fine.
A Delta spokesman said that the airline plans to spend $2 million on a computer training system to make employees and airport contractors more familiar with the federal law.
The Air Carrier Access Act requires airlines to help passengers on and off planes, to have space reserved on the planes to stow wheelchairs, and to promptly deal with complaints.
"Information for the Air Traveler with a Disability" (Federal Aviation Administration Office of Civil Rights)