Banks Could Lose Money, Lawsuits And Customers Over Lack Of
October 10, 2003
EDINBURGH, SCOTLAND--Businesses in the United Kingdom have just one year to become accessible to people with disabilities under the Disability Discrimination Act.
Those that are not ready by October 2004 could face legal action from customers.
Businesses shouldn't comply with the new law just because of the threat of lawsuits, however. They should consider the financial loss of turning away current and potential customers.
"Small improvements will bring great benefits," Bob Benson, Scottish director of the Disability Rights Commission, told the Scotsman. "Businesses will avoid the penalties of failing to make changes and reap the dividends of the £50 billion annual spending power of disabled people."
A recent survey found that two-thirds of those surveyed would consider switching banks if friends or family members with disabilities spoke of bad experiences at their bank.
"Banks face legal action over access" (The Scotsman)