The Evolution of the Quality of Care in Developmental Disabilities

Jim Conroy

Jim Conroy is the founder and President of the Center for Outcome Analysis, Inc., a non-profit firm that is devoted to evaluation, research, training, and policy analysis on quality of life issues in the developmental disabilities field. The Center is founded on the principle that service agencies should be guided by measurable quality of life outcomes regarding the services and supports received by individuals with developmental disabilities. Dr. Conroy has prepared more than 250 research reports for federal, state, and local government and service agencies since 1970, written extensively on quality standards, and conducted consumer satisfaction surveys on self determination and quality of life measures. The video interview was conducted December 7, 2011.

Total Care Institutional Problems
The Principle of Normalization in Human Services
Standards of Quality for Institutions
The Paradox of Accreditation
The Start of Individual Planning
Studying the Impact of Movement from the Institutions to the Community
Person Centered Planning and Control Over Resources
Challenges for the Future
Principles of Quality Assurance
Future Areas of Focus

Quality – Standards, Values, Vision: A Paper by Bruce Kappel