Individuals who are hired directly for an imaging position may or may not need a job coach to assist in training and work adjustments.
Job Supervisor/Job Coach
The person who orchestrates document imaging work is the supervisor of the project or job coach. This person trains, directs, supports the employee, and keeps the operation moving along smoothly. Supervisors are expected to be aware of quality standards for each work segment, understand the equipment being used, and know the skills of each employee.
The project is broken down into segments that can then be matched with the skills of the employees. Work tasks are added or changed as skills improve or quality standards are adjusted. A key responsibility of the job coach is to insure the quality of the final product and minimize time needed to redo the task. The job coach must be able to identify when and where quality is lacking and make adjustments through training or by reassigning work responsibilities.