Document imaging easily breaks down into four tasks: document preparation, scanning, indexing and quality assurance. It is not realistic that every person with developmental disabilities will fit every position, but certainly it is possible to become proficient in one task and then move on the next. Cross training helps make each person more aware of the quality procedures for each step of the process.
The importance of confidentiality deserves mention. Since individuals are handling important government documents and business records, a background check often is required and specific work procedures need to be followed to meet the high expectations for confidentiality. Most scanning areas are secure and require visitors to register. Outsiders are not to have direct contact with, or photograph, the documents. Confidentiality training is provided regularly to reinforce the serious nature of the material. Individuals with developmental disabilities are expected to understand the importance of confidentiality and follow the guidelines.