Access to customer's records, research files or historical data is greatly improved. When information is stored electronically, files are accessible to all staff, or limited to those with password access. Research material is available to an entire team, spanning several departments of an organization as well as people outside the organization. Gone are the days of hunting throughout the office for a file that was misplaced, filed in the wrong place or held up on someone's desk. Gone are the days of printing 10 copies of a document for a meeting when each person has access through their computers.
Digital files also allow files to be uploaded to the Internet. Information on a web page leads to a global scope for marketing, customer contact, and product sales. For example, the City of Marshall, Minnesota posts city council agendas and decisions to not only increase the transparency of government decisions and activities but to also save expense and time of copying, faxing or mailing to constituents.