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Evaluate and Monitor

Although monitoring will happen throughout this continuous process, evaluation is important to determine how things are working and to ignite any changes that may be needed.  Actions should be monitored through a variety of agency agreed upon criteria. These criteria may include measurements, reporting frequency, action planning/project management tools and methodologies, problem tracking tools, and escalation procedures.

After this stage you will be able to articulate and report the following outcomes: 
  • Actions taken.
  • Outcomes of the actions.
  • Whether or not short-term talent needs were addressed and improved.
  • Whether or not long-term talent needs were addressed and improved.
  • What additional actions need to happen to reach workforce needs?

Asking the following question helps the organization create a useful evaluation plan for the process.  
  • What qualitative or quantitative measurements can be leveraged from the organization? 
  • How will data be used to inform organization decision making? 
  • What resources are available to the organization and what is still needed to continue workforce planning efforts? 
  • What is the standard project management process?
  • How are problems tracked by enterprise and by the organization?
  • What happens when things get off track? Who gets involved? Are there organization resources? Are there enterprise resources that we can be leveraged? What changes can be made to the process?
(adapted from Human Capital Institute, 2014)