The Minnesota Veterans Homes Fergus Falls, Luverne, Minneapolis Skilled 17 and Silver Bay all received the 2015 Pinnacle Quality Insight Customer Experience Award. This is a continuation of last year’s excellent services when the Homes earned “Best in Class” ratings, given only to facilities that exceed the national average, which is a prerequisite to achieving the Customer Experience Award.
Pinnacle Surveys measure nursing facilities around the country and are a leading provider for clear, accurate and comprehensive healthcare surveys. The purpose of their nationwide survey on Veterans Homes is to ensure an accurate, third-party transparency on Residents and family satisfaction and treatment. Fergus Falls, Luverne, Minneapolis and Silver Bay all provide skilled nursing care. All campuses, though very different in landscapes, provide very similar high-quality services.
Upon entering the Hastings Veterans Home woodshop, one is greeted with the strong aroma of freshly cut wood accompanied with the consistent clamor of men hard at work. Mike Kriel, the Woodshop Coordinator, steps proudly into the room and states with a smile, “Welcome to my playground.”