If you have a concern about a Licensed Marriage and Family Therapist (LMFT), Licensed Associate Marriage and Family Therapist (LAMFT), or applicant for licensure, there are some steps you could take before making your complaint and things to consider:
If the complaint is about your therapist you could first talk to that individual about your concern/complaint. In most cases the therapist would want to know that you are dissatisfied with the therapy services and would work with you in resolving those issues.
If you are unable to talk with the therapist due to nature of the complaint feel free to fill out the complaint form. You may also contact the Minnesota Board of Marriage and Family Therapy and a complaint form can be mailed to you.
You are encouraged to call the Minnesota Board of Marriage and Family Therapy (612-617-2220) and confirm the individual you are making the complaint against is in fact an LMFT or LAMFT.
You could check the Code of Ethics and Client Bill of Rights to read the laws that govern therapists licensed in the State of Minnesota. Although the compliance unit or the Board will decide whether a complaint is valid and whether the acts or conduct that you allege violates Minnesota law, many people find reviewing the law helpful in deciding whether they should file a report with the Board and what kind of information to provide to the Board with their report to support the allegations.
The Board is required by law to make inquiries into all complaints. You must file a written complaint with the Board to initiate a complaint inquiry.
Section 1: Complete this section with your full name, current mailing address and home and/or work telephone number.
Section 2: Provide the name of the LMFT, LAMFT, or applicant of the Board of Marriage and Family Therapy against whom you are filing a complaint. Also provide that person's address and telephone number if you have this information. Please note that the Minnesota Board of Marriage and Family Therapy has jurisdiction only over individuals who are of the status listed above.
Section 3: Please provide as much information as possible about what happened. Describe in detail all your facts which relate to the complaint/allegations you are submitting to the Board. Include any potential names, dates, times, places, and any document or records that would support your complaint. Please do not send original documents. If you do submit original documents, please indicate that they are originals, then they will be copied and returned to you. Please write clearly, preferably print or type in order to make the complaint easier to read.
Once the Board receives your complaint and determines the Board has jurisdiction, staff will acknowledge the complaint by sending you a confirmation letter indicating the complaint was received and will be investigated. A waiver and release will accompany the acknowledgement letter. It is your choice whether to sign the waiver. The complaint will be reviewed whether or not the waiver is executed.
Board staff will review the report and documents you provide and determine the next step in the process.
The therapist could be contacted and could be asked to provide any and all records surrounding the client in question, in addition to responding in writing to the allegations.
Once the documents and allegations are established, the Board's Complaint Review Panel will review the file. The Panel will determine the next step in the process.
The Panel can dismiss the complaint if the facts do not support a violation of the law. The Panel can also decide to meet with the licensee, formally or informally, to learn more or attempt to resolve the complaint. If the Panel decides that the licensee violated the law, the Panel can propose corrective or disciplinary action.
If the licensee does not agree to a voluntary settlement, the Panel can attempt to resolve the complaint by using alternative dispute resolution or by holding a contested care hearing before a State Administrative Law Judge.
You will be notified in writing of the disposition once the case is completed.