General Public

DHS provides many resources to keep the public informed about activities, and performance of the agency and providers we license.


2013 DHS major accomplishments

A teen works at Full Cycle Bike Shop in Minneapolis, which received a Homeless Youth Act grant in 2013 as part of the department's work to make Minnesota safer and healthier for children.In 2013, the Minnesota Department of Human Services made significant accomplishments (PDF) in four focus areas of the Framework for the Future (PDF): people, innovation, equity and integrity. 


Goal: Provide smart care that keeps people healthy and in their homes and communities

  • Made health care more accessible by implementing Affordable Care Act changes, which will result in over 200,000 additional Minnesotans having publicly funded health coverage by 2016.

  • Made Minnesota safer and healthier for children.
    • Provided 16,000 more children with publicly funded health coverage.
    • Increased access to quality child care for children with high needs through Parent Aware, a quality rating system. More than 1,000 quality early education programs have now been rated.
    • Made child care safer for infants by increasing safe sleep training for family child care providers and other licensing changes.
    • Removed barriers and created additional financial incentives to adopt children in foster care in 2015.
    • Doubled access to school-based mental health services to improve clinical and functional outcomes for children with a mental health diagnosis.
    • Expanded the successful Parent Support Outreach Program statewide to provide early intervention to prevent child abuse and neglect.
    • Enhanced services for homeless youth, including street outreach, drop-in center programs, safe temporary shelter and stable supportive housing.
    • Improved coverage for thousands of children by creating a new benefit for children with autism spectrum disorder.
    • Established the clinical care family psychoeducation benefit in Medical Assistance (MA), and the implementation of intensive treatment foster care in any child foster home.
  • Launched MnCHOICES, a comprehensive assessment and support planning application for people needing long-term services and support. MnCHOICES replaces three current assessments, ensures greater consistency in program eligibility and resource distribution, streamlines service plan development, and responds to individual needs and choices.

  • Exceeded a four-year goal of keeping more Minnesotans in their homes and communities and out of institutions. This year alone 634 people were helped back into homes and the community.
    • Participated with other state agencies to develop an Olmstead Plan, which creates a blueprint for Minnesota to ensure people with disabilities have the opportunity to learn, work and enjoy life in the most integrated setting.
    • Launched an initiative to help more Minnesotans with serious mental illness move from Anoka-Metro Regional Treatment Center and Minnesota Security Hospital (MSH) to community settings. Successful provisional discharges from MSH to the community have nearly doubled since last year.
    • Expanded crisis response and stabilization services to assist a person who is experiencing a mental health crisis to cope with that situation and stay in their own home and community.
    • Improved text messaging suicide prevention services for youth having suicidal thoughts by providing immediate crisis intervention.
  • Improved Minnesotans’ access to nutritious food.
    • Launched four initiatives, including efforts to provide nutritious food to children over the summer, and incentives to promote healthy eating and increase access to healthy food.
    • Developed a simplified application for SNAP by increasing seniors’ access to nutritious, affordable food.
  • Strengthened substance abuse prevention and treatment.
    • Invested in training doctors to more effectively screen and intervene with patients experiencing substance abuse issues.
    • Trained more than 1,000 front-line professionals on prescription drug abuse, treatment options for opiate addicts and how to reverse an opiate overdose.
    • Created expansion of three new regions, and sustained the continuum of care pilot project to reduce barriers to treatment, and improve the effectiveness and efficiency of the service continuum for individuals with substance use disorder.


Goal: Redesign our care delivery systems

  • Began implementation of Reform 2020, a comprehensive plan to redesign long-term care service to expand consumer choice and protections as well as improve the stability of the Medical Assistance program, including receiving more than $58 million in new federal matching funds to help keep people in their homes longer.

  • Developed and began the Minnesota Accountable Health Model, funded by a $45 million federal grant to create a better coordinated health care system for all Minnesotans.

  • Began online eligibility and enrollment for publicly funded health care program clients through participation in MNsure, Minnesota’s health insurance exchange.

  • In successful first year served 100,000 Medicaid enrollees in new system that pays providers to keep people safe and healthy, not just care for them when there is a problem.

  • Emphasized rewarding quality in long-term services and supports as well as greater statewide consistency in services and payment rates.
    • Began development of the Home and Community-Based Services Performance-based Incentive Payment Program, which will provide additional payments to select providers for time-limited quality improvement projects.
    • Implemented nursing facility payment increases tied to performance on three measures of the Nursing Home Report Card and began designing a new nursing facility quality improvement incentive program.
    • Implemented new, consistent, statewide standards and began movement to consistent statewide rates for home and community-based service providers. 
  • Began addressing gaps in the behavioral health continuum of care, especially for children and adults with complex needs, improving access to adult rehabilitation mental health services, and related mental health support services, including parenting skills.

  • Bolstered the human services infrastructure through work on a county performance management system and modernization of computer systems to better serve clients.

  • Began identifying insurance and financial products middle-income Minnesotans could use to pay for long-term care through Own Your Future, an initiative to increase Minnesotans’ awareness of the need to plan for their long-term care.

  • Saved $25 million by placing common-sense limits on the type of administrative expenses managed care organizations can allocate to publicly funded health care programs.


Goal: Decrease disparities and improve outcomes

  • Launched the Cultural and Ethnic Communities Leadership Council to advise the commissioner on reducing disparities that affect racial and ethnic groups in human services programs.

  • Increased investments that help reduce disparities in outcomes among clients of diverse racial backgrounds, such as improved access to higher quality child care and mental health services.

  • Established Mental Health Certified Family Peer Specialists for those families with children who have an emotional disturbance to provide nonclinical counseling, to advocate on strengths and promote the individual family culture.

  • Included three health disparity measurements related to depression, diabetes and well child visits in the managed care plan contracts for families and children. Payments could be withheld if these benchmarks are not met.


Goal: Reduce fraud, waste and abuse

  • Built on creation of the Office of Inspector General and efforts of the Compliance Office to ensure the public can have confidence in the operation of DHS programs.
    • Enhanced screening of MA providers to prevent problem providers from becoming part of the program.
    • Expanded MA provider fraud capacity.
    • Expanded internal audit capacity.
    • Established a child care provider fraud investigation and data analysis unit.
  • Toughened regulations to strengthen program infrastructure on methadone clinics to improve treatment for people who are addicted, in support of the Statewide Substance Abuse Strategy.

  • Reduced by 67 percent the number of duplicate Electronic Benefit Transfer (EBT) cards issued, reducing the risk of fraud in cash and food assistance programs.

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