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Ombudsman for Long-Term Care

The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. Regional ombudsmen and volunteers work to enhance the quality of life and services for people receiving long-term services and supports. The program also advocates for reform in long-term care through changes in state law, federal law and administrative policy.

  • What is an Ombudsman?

    An Ombudsman is an independent consumer advocate who:

    • Investigates complaints about the health, safety, welfare and rights of Minnesotans receiving long-term services and supports
    • Works to identify problems and resolve individual concerns
    • Provides information and help with long-term care services, consumer rights and regulations
    • Resolves disputes between consumers and providers about long-term care services
    • Works with providers to promote a culture in which people have and can make choices.
  • Who can the Ombudsman help?

    Ombudsmen can help:

    • Residents of nursing homes and board and care homes, including veterans' homes
    • Residents of adult care homes, such as housing with services, assisted living, customized living or foster care
    • People receiving home care services
    • Medicare beneficiaries who have concerns about getting into or being discharged from hospitals
    • Anyone seeking help with long-term services and supports.
  • What can the Ombudsman do?

    Ombudsmen work with residents, families and service providers to promote person-centered care and to identify issues in the long-term care system and advocate for change. They also handle complaints and problems from individuals related to:

    • Quality of care and quality of life
    • The Patient, Resident and Home Care Bill of Rights
    • Discharge or eviction from nursing homes, board and care homes, veterans' homes, assisted living and other long-term care or home and community-based service settings
    • Termination of services, including home care, adult foster care, hospice, Elderly Waiver, Community Alternatives for Disabled Individuals waiver and other long-term care community-based service programs
    • Public benefit programs, such as Medicare, Medical Assistance, veterans' services, long-term care insurance and other programs that directly affect an individual's long-term care needs. 
  • Learn more

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