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Continuing Care performance report

Measure: Percent of consumers on the Elderly Waiver (EW) program who would recommend their paid staff to others.

Why this measure is important?

This measure is important to help keep the focus of our work on the people we serve and on meeting their needs. In fiscal year 2011, the Elderly Waiver program served 28,158 recipients through fee-for-service and managed care options.

What is included in the measure?

This measure includes results of an in-person survey of a statistically significant sample of the individuals who receive services through the EW program. Approximately 350 recipients are surveyed each year the survey is conducted.

What does it mean?

A higher percentage means consumers are more likely to recommend their paid staff to others. A consumer's willingness to recommend their staff to others is an indicator of consumer satisfaction with their providers.

How is it calculated?

The measure is the percent of survey respondents who indicate, "Yes, I would recommend all of my paid staff to others." This percent does not include respondents who would only recommend some, but not all of their paid staff to others. There is a +/- 5 percent confidence interval for the results.

Percent of consumers that would recommend paid staff by graph

Graph of percent of consumers that would recommend paid staff

Percent of consumers that would recommend paid staff by table

Year 2005

2007

2009

Percent of EW consumers who would recommend their paid staff to others 86%

93%

85%

Data source

DHS Data Warehouse

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