The Minnesota Department of Human Services provides Minnesotans with a variety of services intended to help people live as independently as possible.
The Minnesota Department of Human Services is an organization of individuals with a commitment to bettering the lives of Minnesotans. While DHS employees perform different jobs and duties, such as research-analyses, direct caregiving, program administration, fraud prevention, licensing oversight, plant management and human resources, we share a belief that when Minnesotans help other Minnesotans, we create a brighter future for all of us.
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A group of DHS employees were recognized with a Governor’s Continuous Improvement Award for 2012 for their focus on measurable progress on strategic goals to serve elderly and disabled Minnesotans. Continuing Care’s Performance Management Implementation Team (PMIT) was presented with the honor December 3, during Gov. Mark Dayton’s Senior Leadership Team meeting at the Department of Revenue.
The awards highlight individual and organizational efforts that increase productivity and efficiency of state government services, while also improving the delivery and responsiveness of customer service. The awards recognize the critical role that state employees play in building a culture of continuous improvement in state government.
“Reforming government requires creative thinking and a steady resolve to change the way the state conducts its business,” said Gov. Dayton. “The reform efforts we recognized today are just a few extraordinary examples, among many, of how this administration is building a better government for the people of Minnesota. I thank the employees for their tremendous efforts to improve the quality of services provided to Minnesotans.”
The Performance Management Implementation Team uses a results-based performance and accountability model to measure and guide work in the Continuing Care Administration. It developed 39 performance indicators to track progress toward policy goals, such as helping people with disabilities move to homes of their own and helping seniors return to their homes after a nursing home stay. The team found that work on the latter, called the Return to the Community Initiative, saved $1.84 million in Medical Assistance funds in fiscal year 2012.
These measures inform DHS and its stakeholders of the effectiveness of programs and provide data essential for making public policy decisions. Other areas of the department and state agencies are now looking at this performance management model as a framework to guide their work.Performance Management Implementation Team members are Kim Anderson, Kari Benson, Val Cooke, Heidi Hamilton, Maren Hayes, LaRhae Knatterud, Jean Martin, Nicholas Metcalf, Bob Meyer, Jan Radatz, Ashley Reisenauer, Christi Severson, Todd Stump and Charles Young.