The Minnesota Department of Human Services provides Minnesotans with a variety of services intended to help people live as independently as possible.
The Minnesota Department of Human Services is an organization of individuals with a commitment to bettering the lives of Minnesotans. While DHS employees perform different jobs and duties, such as research-analyses, direct caregiving, program administration, fraud prevention, licensing oversight, plant management and human resources, we share a belief that when Minnesotans help other Minnesotans, we create a brighter future for all of us.
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A DHS project team recently was honored at a reception for the first Better Government for a Better Minnesota award winners. Gov. Mark Dayton honored the team in an effort to recognize the critical role that state employees have in building a culture of continuous improvement in state government. DHS employees joined employees from the departments of Revenue, Health, Agriculture, Transportation and Natural Resources at the ceremony, held Nov. 18 at the Department of Revenue.
One of the DHS teams honored was the Minnesota State Industries Streamlined Production team consisting of: Jennifer Gist, Julie Johnson, Lucas Lekander, Bryan Moe, Mark Overlie, Jim Olson, Paul Christensen, Charlie Hoffman.
Minnesota State Industries (MSI), the vocational work program for the Minnesota Sex Offender Program (MSOP), initiated a project to improve the workflow process for the products and services that it provides to state agencies. Clients who are civilly committed at MSOP in Moose Lake are taught vocational work skills as part of their overall treatment program. The project goal was to improve order processing for signage and fulfillment (warehouse and distribution) services.
The improved process allowed MSI to dedicate one full time vocational staff person to work activities outside of the shop area on a permanent basis. This staff person is responsible for overseeing vocational work groups on the MSOP client living units. This therapeutic activity provides an entry-level platform for MSOP clients new to the vocational program.
MSI has saved DHS program areas 20 percent on printing and shipping forms and document orders since taking over this process in August 2010 as part of its forms fulfillment service. In a typical year, DHS spends between $800,000 to $1,000,000 on printed documents. This savings has helped DHS program areas to live within reduced budgets.
The improved process also allowed MSI to expand its fulfillment services. In September 2010 the Department of Natural Resources (DNR) asked MSI to provide warehouse and distribution services for that agency. DNR realized significant savings as a result of this effort. MSI also updated DNR’s ordering process from fax and phone orders to a secure and user friendly online e-commerce ordering site.