Online Training Modules

RRACP's online format allows for easy access to recorded training units anywhere at anytime - all that is needed is a computer and Windows Media Player. Each module contains recordings, PowerPoints and related handouts for each training unit.

Getting Started

Steps to accessing a recording and receiving credit for completing a training unit:

  1. Verify that Windows Media Player is installed on your computer.
  2. Download applicable Module Training Validation Form.
  3. Select the online training Modules 1, 2 or 3 recordings on the next tabs.
  4. Download and insert applicable PowerPoint and handouts into your WCR Manual for future reference and to follow along during training.
  5. Begin training by clicking on recording.
  6. After training, mark off applicable training unit on the Module Training Validation Form and obtain a signature from an authorized representative verifying the completed training.
  7. Download and complete the corresponding competency record.
  8. Submit completed competency record to the RRACP administrator via email, fax or mail. Note: grouped competency records can be submitted together.

Module 1

Module 1 training for WCR III staff designation.

Unit 1 - Train-the-Trainer I

  • Recording
  • PowerPoint

Unit 2 - Train-the-Trainer II

  • Recording
  • PowerPoint
  • Handout

Unit 3a - Customer Registration System (CRS) - Customer Perspective

Unit 3b - Customer Registration System (CRS) - Staff Perspective

Unit 4 - Adaptive Technology

  • PowerPoint

Unit 5a - Job Searching I - MinnesotaWorks.net

  • Recording - in process of getting updated.
  • PowerPoint
  • Handout – Knowledge Checklist
  • Handout – Job Seeker How-to-Guide
  • Handout – Employer How-to-Guide
  • Handout – Linking Technical Specifications How-to-Guide

Unit 5b - Job Searching II - Websites

  • Recording
  • PowerPoint
  • Handout – Career Planning Process
  • Handout – Career Resources Matrix

Module 2

Module 2 training for WCR I, II, and III staff designations.

Unit 1a - WorkForce Center System I

Unit 1b - WorkForce Center System II

Unit 2 – Customer Service

Unit 3a – Population Awareness I

Unit 3b – Population Awareness II

Unit 4 – Business Services

Unit 5 – Unemployment Insurance

  • Recording – Segment 1: Intro to UI - 3.00 minutes
  • PowerPoint
  • Recording – Segment 2: Review of Customer Service Products - 5.21 minutes
  • PowerPoint
  • Recording – Segment 3: Assessing and Referring UI Customers - 6.40 minutes
  • PowerPoint
  • Recording – Segment 4: Preparing the Customer and UI Resource - 5.43 minutes
  • PowerPoint
  • Recording – Segment 5: UI Basic Information and Researching UI - 3.89 minutes
  • PowerPoint
  • Recording – Segment 6: Data Security and Passwords - 4.94 minutes
  • PowerPoint
  • Segment 7: UI Website and Online Application Process Overview - This segment is out-of-date and currently no longer part of the certification process. By not completing it, will not affect the competency record or certification.
  • Handout – Answering UI Questions: Phone Tree English
  • Handout – Answering UI Questions: Phone Tree Hmong
  • Handout – Answering UI Questions: Phone Tree Somali
  • Handout – Answering UI Questions: Phone Tree Spanish
  • Handout – How to Apply for UI Benefits
  • Handout – I Speak Card
  • Handout – Language Line Quick Reference Guide
  • Handout – Reception Area Reference Guide
  • Handout – WFC Staff Procedure to Assist Tier 3 UI Customers

Module 3

Module 3 training for WCR II and III staff designations.

Unit 1 - Customer Support

Unit 2 - Career Planning Process

Unit 3 - Job Searching Process