RRACP's online format allows for easy access to recorded training units anywhere at anytime - all that is needed is a computer and Windows Media Player. Each module contains recordings, PowerPoints and related handouts for each training unit.
Steps to accessing a recording and receiving credit for completing a training unit:
Module 1 training for WCR III staff designation.
Unit 1 - Train-the-Trainer I
Unit 2 - Train-the-Trainer II
Unit 3a - Customer Registration System (CRS) - Customer Perspective
Unit 3b - Customer Registration System (CRS) - Staff Perspective
Unit 4 - Adaptive Technology
Unit 5a - Job Searching I - MinnesotaWorks.net
Unit 5b - Job Searching II - Websites
Module 2 training for WCR I, II, and III staff designations.
Unit 1a - WorkForce Center System I
Unit 1b - WorkForce Center System II
Unit 2 – Customer Service
Unit 3a – Population Awareness I
Unit 3b – Population Awareness II
Unit 4 – Business Services
Unit 5 – Unemployment Insurance
Module 3 training for WCR II and III staff designations.
Unit 1 - Customer Support
Unit 2 - Career Planning Process
Unit 3 - Job Searching Process