Employees and customers alike notice when a company demonstrates its awareness of and sensitivity to people who have disabilities. In fact, 93 percent of the population would prefer to give their business to companies that hire people with disabilities.
Developing disability awareness cultivates a culture geared toward growth and opportunity for all employees, increasing productivity, enhancing morale, and building innovation.
Promote And Practice Inclusive Etiquette
Proper etiquette improves effective communication in the workplace, enhances team performance, and increases employee participation in business growth. The following guidelines are examples of best etiquette practices when interacting with people who have disabilities.
Extend common courtesies like shaking hands or exchanging business cards. If the individual cannot shake your hand or grasp the card, he or she will tell you and direct where you may place the card.
Prepare Employees For Success
All employees appreciate the opportunity to develop new knowledge and skill. Providing training opportunities for all employees engages them in organizational goals overall, improving productivity and profit.
Ensure Training Is Inclusive, When Necessary
Give employees who have disabilities an equal chance to benefit from training, including management and leadership training and specific skills training. Most employees who have disabilities will need no accommodations to participate effectively. For those who do, training may need to be adjusted to accommodate specific needs.
Etiquette Training Creates An Inclusive Environment
Co-workers will benefit from etiquette and disability education that makes them aware of differences, and promotes effective, comfortable communication. Topics might include:
Train Managers For Optimal Performance
Managers benefit from training about managing a diverse workforce.
For consultation and support, contact your regional Disability Employment Specialist (800-328-9095).