Results by Workforce Service Area

Results for the 16 local Workforce Service Areas (WSAs) in Minnesota show some variation in overall customer satisfaction measured by our Minnesota Customer Satisfaction Index (MnCSI).

Note that factors other than quality of service, such as regional differences in economic conditions, customer characteristics, and funding available, may affect customer satisfaction. We are working to understand how these factors vary and what their influence, if any, is on customer satisfaction.

The current reporting period reflects 12-month results from customers served in October 2010 - September 2011.

  • WSA 1 Northwest

    Approximately 290 Northwest Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Northwest report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 2 Rural Minnesota CEP

    Approximately 340 Rural Minnesota Concentrated Employment Program (CEP) Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Rural MN CEP report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 3 Northeast

    Approximately 330 Northeast Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Northeast report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 4 Duluth

    Approximately 270 Duluth Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Duluth report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 5 Central

    Approximately 320 Central Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Central report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 6 Southwest

    Approximately 250 Southwest Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Southwest report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 7 South Central

    Approximately 270 South Central Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • South Central report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 8 Southeast

    Approximately 320 Southeast Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Southeast report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 9 Hennepin-Carver

    Approximately 300 Hennepin-Carver Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Hennepin-Carver report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 10 Minneapolis

    Approximately 340 Minneapolis Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Minneapolis report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 12 Anoka

    Approximately 330 Anoka Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Anoka report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 14 Dakota-Scott

    Approximately 360 Dakota-Scott Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Dakota-Scott report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 15 Ramsey

    Approximately 330 Ramsey Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Ramsey report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 16 Washington

    Approximately 240 Washington Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Washington report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 17 Stearns-Benton

    Approximately 250 Stearns-Benton Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Stearns-Benton report (contains summary data with graphical illustrations and more detailed statistical data).
  • WSA 18 Winona

    Approximately 240 Winona Area customers answer questions by telephone each year about their satisfaction with services received. The survey is part of a system effort to incorporate customer feedback into service improvements.

    • Winona report (contains summary data with graphical illustrations and more detailed statistical data).