Employer Comments

WorkForce Center System EMPLOYER Satisfaction Survey Results for OCTOBER 2013-SEPTEMBER 2014:

BUSINESS SERVICES Open-ended Comments

B2. What was the general topic area of the conversation? [by percentage, total number in parenthesis "( )"]:

Category

Employers - Business Services

Employers - Job Orders

Worker Recruitment (e.g. resumes, hiring, interviewing, MinnesotaWorks.net)

47% (115)

75% (69)

Retention, Skills or Training (e.g. OJT, layoff aversion, shared work, increase retention)

6% (15)

3% (3)

Labor Market Information

6% (14)

2% (2)

General HR Issues

3% (8)

0% (0)

Government Incentives (e.g. bonding, tax, financing, expansion)

2% (6)

0% (0)

Other - Verbatim (see chart below)

35% (85)

20% (18)

Don't know

0% (0)

0% (0)


130 OTHER - VERBATIM (BSS & Job Orders combined) category selected; break-out below

Category

# of comments

As % of respondents

Examples

General Information; explanation of programs/services

58

45%

Informational meeting, we discussed services and resources available from the WFC.

Worker Recruitment

32

25%

How to list jobs on MinnesotaWorks.net; Just wanted to discuss an applicant with me; Quality of resumes on MinnesotaWorks.net.

Specific Employer Issues/Needs

16

12%

We discussed health care; Finding some ways to do some marketing; Rehabilitation Services billing.

 Business/Employer of the Day

13

10%

Discussed being an “employer/business” of the day.

Employee-Related Issues

9

7%

Controlling sick leave usage and combining sick leave and annual into paid time off; Information on background checks.

Veteran’s Program (e.g. Veteran’s services, information, how to hire)

5

4%

Discussions about Veterans, services, how to hire.

Materials or Resources received from WFC

4

3%

Just needed some new business posters and the rep provided them to me; Space to conduct interviewing of job seekers.

Unemployment Issues

4

3%

Unemployment laws and issues; Unemployment account issues. Info provided on the Shared Work program.

Skills & Training

3

2%

Industrial training for employees; Training for a company considering moving to Byron. On the job training or work apprenticeship opportunities.

Labor Market Information

3

2%

Seeking out Labor Market Information; We discussed local labor market conditions.

Testing and assessment (e.g. use of  NCRC, other testing)

3

2%

Discussed using NCRC Testing; Discussed ACT/Work Keys Testing - It is wonderful.

Business Expansion/Retention

3

2%

Retaining existing businesses.  Expanding business.

Economic Development issues

2

2%

 Talked about general economic development issues.

Financial

2

2%

Discussed Jobs Skill Partnership grant; Financing of equipment. Tax credits, WOTC discussions.

Advertising and Marketing Advice

1

1%

Discussed how rep could help us with advertising or marketing our services.

None / Don’t know

0

0%

No issue; No specific problems; Nothing. Don’t know.


B11. What would make you reluctant to make a referral?
 [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

April 2012-March 2013

comments

October 2012-September 2013

comments

October 2013-September 2014

comments

  
B12. What  are the reasons why you  refer? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

April 2012-March 2013

comments

October 2012-September 2013

comments

October 2013-September 2014

comments

  
WORKER RECRUITMENT Open-ended Comments

R13. What might make you reluctant to recommend WorkForce Center System? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

April 2012-March 2013

comments

October 2012-September 2013

comments

October 2013-September 2014

comments

  
R14. What do you like best about using MinnesotaWorks.net? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

April 2012-March 2013

comments

October 2012-September 2013

comments

October 2013-September 2014

comments

  
Labor Market Information

F5. What kinds of labor market data or statistics did you receive? [by percentage, total number in parenthesis "( )"]:

Category

Employers - Business Services

Employers - Job Orders

Wages, salaries, benefits (earnings, pay, cost of living, living wage)

50% (52)

49% (50)

Unemployment trends (unemployment rate)

17% (24)

13% (13)

 Industry/occupational information (employment, skills, job vacancy, hiring)

4% (16)

11% (11)

Workforce demographics (education, population trends or projections, Census demographics, Affirmative Action statistics)

8% (12)

10% (10)

Employment projections (short term/long-term projections)

4% (7)

4% (4)

Other

3% (7)

11% (11)

Don't know

4% (0)

3% (3)

  
F8.  What were the reasons you were not able to use the information? 

16 - VERBATIM category selected; break-out below

Category

# of comments

As % of respondents  

Examples

Haven’t had the need to use the information yet

6

-%

I haven’t had the need.  Chose not to use it.

Wages are already pre-set

3

-%

Because we are public sector and tied to our salary schedule.

Was just for informational purposes

2

-%

It was just for information.

Information was out of date, not specific enough

2

-%

The data was too generic.  The information was not relevant for today’s industry or positions.

Don’t know / don’t remember

2

-%

I don’t remember.

Provided information to decision-makers

1

-%

I don’t make the decisions.

F9. More specifically, for which of those purposes did you use the information? To make decisions about wages and salaries, for workforce or business planning, for preparing a report, or for some other purpose? [by percentage, total number in parenthesis "( )"]:

Category

Employers - Business Services

Employers - Job Orders

Wages and salaries

36% (38)

47% (38)

Workforce or business planning

31% (33)

20% (16)

Preparing a report

17% (18)

19% (15)

Other purpose

17% (18)

15% (12)

Don't Know

0% (0)

0% (0)


ADDITIONAL COMMENTS Open-ended Comments

C4. Is there anything we haven't covered that you'd like to tell us about these services? [Chart below contains document with comments separated by WSA]


Time period

Comments by WSA

April 2012-March 2013

comments

October 2012-September 2013

comments

October 2013-September 2014

comments