Employer Comments

WorkForce Center System EMPLOYER Satisfaction Survey Results for APRIL 2012-MARCH 2013:

For a quick view of the employer comments and percentage break-outs for B4, F2, & F3, select the specific links below to access tables:

Business Services (B4, B11, B12) - includes table of B4 category percentages and a table of B4 'Other' categorizations

Worker Recruitment (R13, R14)

Labor Market Information (F2, F3) - includes tables with category percentages from responses to LMI questions F2, F3

Additional Comments (C4)

*NOTE - Job Order results are from the Whole State Sample

BUSINESS SERVICES Open-ended Comments

B4. What was the general topic area of the problem or question? [by percentage, total number in parenthesis "( )"]:

Category

Employers - Business Services

Employers - Job Orders*

Worker Recruitment

46% (102)

65% (47)

Retention, Skills or Training

6% (13)

7% (5)

General HR Issues

1% (3)

0% (0)

Economic Development Issues

2% (4)

0% (0)

Financing Issues

<1% (1)

0% (0)

Solutions for Modifying Tasks or Equipment to Accommodate an Employee

0% (1)

0% (0)

Government Regulations

<1% (1)

0% (0)

Other - Verbatim (see chart below)

44% (99)

28% (20)

Don't know

0% (0)

0% (0)


161 OTHER - VERBATIM (BSS & Job Orders combined) category selected; break-out below

Category

# of comments

As % of respondents   [1]

Examples

General Information

59

30%

Informational meeting, we discussed services and resources available from the WFC.

Worker Recruitment

49

25%

How to list jobs on MinnesotaWorks.net; Just wanted to discuss an applicant with me; Quality of resumes on MinnesotaWorks.net.

Testing and assessment (NCRC)

17

9%

Discussed using NCRC Testing; Discussed ACT/Work Keys Testing - It is wonderful.

Employee-Related Issues

12

6%

Controlling sick leave usage and combining sick leave and annual into paid time off; Information on background checks.

Skills & Training

11

6%

Industrial training for employees; Training for a company considering moving to Byron. On the job training or work apprenticeship opportunities.

Labor Market Information

13

7%

Seeking out Labor Market Information; We discussed local labor market conditions.

Financial

6

3%

Discussed Jobs Skill Partnership grant; Financing of equipment. Tax credits, WOTC discussions.

Specific Employer Issues

6

3%

We discussed health care; Finding some ways to do some marketing; Rehabilitation Services billing.

Relationship/Contact Established with BSS & WFC

7

4%

The representative mentioned that he will work with companies to bring them together for mutual benefit of all parties and we also discussed some employee issues.

Materials or Resources received from WFC

9

5%

Just needed some new business posters and the rep provided them to me; Space to conduct interviewing of job seekers.

Miscellaneous

0

0%

Flooding in the area; hosting events in the area.

Unemployment Issues

6

3%

Unemployment laws and issues; Unemployment account issues. Info provided on the Shared Work program.

Advertising and Marketing Advice

1

1%

Discussed how rep could help us with advertising or marketing our services.

None / Don’t know

1

1%

No issue; No specific problems; Nothing. Don’t know.

Dislocated Worker Program Issues

2

1%

Discussions about the benefits of the Dislocated Worker Program.

Business Retention

1

1%

Retaining existing businesses.

Small Business Development

0

0%

Introduced me to the services available for a small business.

Trade Issues

0

0%

International trade issues, national trade policy discussions.

Affirmative Action

0

0%

Minority employee recruitment in a union environment to meet affirmative action goals for city, state and federal contracts.


B11. What would make you reluctant to make a referral?
 [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

October 2009-September 2010

comments

April 2010-March 2011

comments

October 2010-September 2011

comments

April 2011-March 2012

comments

October 2011-September 2012

comments

April 2012-March 2013

comments

October 2012-September 2013

comments

  
B12. What about your experience would prompt you to make a referral? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

October 2009-September 2010

comments

April 2010-March 2011

comments

October 2010-September 2011

comments

April 2011-March 2012

comments

October 2011-September 2012

comments

April 2012-March 2013

comments

October 2012-September 2013

comments

  
WORKER RECRUITMENT Open-ended Comments

R13. What might make you reluctant to recommend the MinnesotaWorks.net or WorkForce Center System? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

October 2009-September 2010

comments

April 2010-March 2011

comments

October 2010-September 2011

comments

April 2011-March 2012

comments

October 2011-September 2012

comments

April 2012-March 2013

comments

October 2012-September 2013

comments

  
R14. What do you like best about using the MinnesotaWorks.net or WorkForce Center System? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

October 2009-September 2010

comments

April 2010-March 2011

comments

October 2010-September 2011

comments

April 2011-March 2012

comments

October 2011-September 2012

comments

April 2012-March 2013

comments

October 2012-September 2013

comments

  
Labor Market Information

F2. What kinds of labor market information did you receive? [by percentage, total number in parenthesis "( )"]:

Category

Employers - Business Services

Employers - Job Orders*

Wages, Salary, Earnings, Pay

50% (36)

48% (26)

Benefits

4% (3)

6% (3)

Unemployment Rate Information

17% (12)

22% (12)

Occupational Staffing Patterns

4% (3)

2% (1)

Affirmative Action

6% (4)

2% (1)

Job Vacancy Statistics/Market Conditions

8% (6)

7% (4)

Employment Projections/Future Outlook

4% (3)

6% (3)

Other

3% (2)

6% (3)

Don't know

4% (3)

2% (1)

  
F3. Did you plan to use this information to determine worker availability, make decisions about wages and salaries, for business planning, preparing a report, or for some other purpose? [by percentage, total number in parenthesis "( )"]:

Category

Employers - Business Services

Employers - Job Orders*

Worker Availability

13% (9)

9% (5)

Wage & Salary Decisions

44% (31)

38% (21)

Business Planning

16% (11)

21% (12)

Research/Report Preparation

13% (9)

13% (7)

Other

14% (10)

16% (9)

Don't Know

0% (0)

4% (2)

*NOTE - Job Order results are from the Whole State Sample 

ADDITIONAL COMMENTS Open-ended Comments

C4. Is there anything we haven't covered that you'd like to tell us about these services? [Chart below contains document with comments separated by WSA]

Time period

Comments by WSA

October 2009-September 2010

comments

April 2010-March 2011

comments

October 2010-September 2011

comments

April 2011-March 2012

comments

October 2011-September 2012

comments

April 2012-March 2013

comments

October 2012-September 2013

comments