Business Services

Employers receiving a visit (at least one visit in-person) from a DEED business service specialist are surveyed each month to determine their satisfaction with services provided by the specialist.

Results for October 2013 – September 2014


Minnesota Customer Satisfaction Index (MnCSI), 0 to 100 scale

Employers visited by a Business Services Representative

79.5

The survey contains Modules that cover four basic areas of employer services:

  • Worker Recruitment
  • Business Services
  • (Labor Market) Information

WORKER RECRUITMENT

Business Services - WHOLE STATE SAMPLE

Response

Size

R1

Have you posted one or more job openings on MinnesotaWorks.net in the last 6 months?

61% Yes
37% No
2% Don’t know

223

R2

[IF YES to R1] In the last 6 months have you talked with any MinnesotaWorks.net or WorkForce Center staff about posting job openings or recruiting workers?

72% Yes
28% No

135

R3

[IF YES to R2] How satisfied are you with the help that was provided? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

63% Very Satisfied
34% Satisfied
2% Dissatisfied
0% Very Dissatisfied
2% Don’t know

96

R4

Did you post the job opening(s) by contacting a WorkForce Center and having them do it, by listing it yourself on the internet with Minnesotaworks.net, or by having U.S. Jobs index your site and deliver your jobs to MinnesotaWorks.net?

16% WFC
71% Internet (Self)
2% U.S. Jobs indexed site
8% Both WFC & Self
3% Both U.S. Jobs & Self
2% Don’t know

134

R5

Did you fill the last position that you posted on Minnesotaworks.net?

50% Yes
43% No/Not Yet
7% Don’t know

134

R6

[IF YES to R5] Was the new hire a job applicant from Minnesotaworks.net?

33% Yes
42% No
25% Don’t know

67

R7

In general, do you feel that you had too many, about the right number, or too few applicants as a result of your WorkForce Center or Minnesotaworks.net job posting(s)?

2% Too Many
23% Right
66% Too Few
9% Don’t know

134

R8

Over the last 6 months, about how often have you logged on to Minnesotaworks.net to review job seeker resumes to find applicants for a job opening? Would you say 1 or more times a week, 1 to 3 times a month, less than once a month, or not at all?

20% 1+ /week
16% 1-3 /month
23% < once/month
40% Not At All
1% Don’t know

134

R9

[IF RESUMES REVIEWED to R8] How satisfied are you that the resumes you reviewed on Minnesotaworks.net gave you useful information about the job seekers? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

15% Very Satisfied
71% Satisfied
10% Dissatisfied
1% Very Dissatisfied
3% Don’t know

79

R10

Have you used the matching feature that lets you find resumes posted on MInnesotaWorks.net that match the qualifications in your job posting?

33% Yes
65% No
2% Don’t know

134

R11

How satisfied are you that the resumes were a good match to your job posting? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

11% Very Satisfied
57% Satisfied
23% Dissatisfied
2% Very Dissatisfied
7% Don’t know

44

R12

If you had a colleague who needed to post a job opening, would you recommend using Minnesotaworks.net? Would you definitely recommend, probably recommend, probably not recommend, definitely not recommend?

70% Definitely Recommend
22% Probably Recommend
4% Probably Not Recommend
0% Definitely Not Recommend
4% Don’t know

134

INFORMATION

Business Services -WHOLE STATE SAMPLE

Response

Response

F1

Now I'd like to ask about labor market data or statistics, such as salary or wage information, workforce demographics, or unemployment data. In the last 12 months, have you received this type of information from a representative of the Department of Employment and Economic Development or a WorkForce Center?

17% Yes
75% No
8% Don’t know

205

F2

Have you obtained any labor market data or statistics from DEED through the internet, through a publication, or by another method?

26% Yes
68% No
7% Don’t know

169

F3

How satisfied are you with the time it took to respond to your telephone call or email? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

43% Very Satisfied
54% Satisfied
3% Don’t know

35

F4

How easy was it to find the data or statistics you needed? Was it very easy, somewhat easy, somewhat difficult, or very difficult?

34% Very Easy
41% Somewhat Easy
25% Somewhat Difficult

44

F5

What kinds of labor market data or statistics did you receive?

See Employer Comments page here for results

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F6

How satisfied are you that the information was presented in a clear and understandable manner? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

42% Very Satisfied
56% Satisfied
1% Dissatisfied
1% Very Dissatisfied

79

F7

Did you use this information to make decisions about wages and salaries, for workforce or business planning, for preparing a report, or for some other purpose?

98% Yes
2% No

79

F8

[IF NO to F7] What were the reasons you were not able to use the information?

See Employer Comments page here for results

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F9

[IF YES to F8] More specifically, for which of those purposes did you use the information? To make decisions about wages and salaries, for workforce or business planning, for preparing a report, or for some other purpose?

See Employer Comments page here for results

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F10

How well did the information meet your needs? Very well, well, not very well, or not at all?

43%Very Well
51% Well
4% Not Very Well
1% Not At All
1% Don’t know

79

BUSINESS SERVICES

Business Services -WHOLE STATE SAMPLE

Response

Response

B1

In the last six months have you talked with a representative from DEED or the WorkForce Center about your business needs and concerns? This person may have visited you or contacted you by phone. Topics you might have discussed include worker recruitment; retention, skills, or training; general HR issues; economic development issues; financing issues; solutions for modifying tasks or equipment to accommodate an employee; or government regulations.

80% Yes
19% No
1% Don’t know

218

B2

What was the general topic area of the conversation?

See Employer Comments page here for results

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B3

Did the representative talk with you about using MinnesotaWorks.net for recruiting purposes?

85% Yes
13% No
2% Don’t know

174

B4

Have you used MinnesotaWorks.net since that time?

45% Yes
53% No
3% Don’t know

173

B5

How satisfied are you that this representative understood your business needs and concerns? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

69% Very Satisfied
31% Satisfied
0% Dissatisfied
0% Very Dissatisfied

173

B6

How satisfied are you with the time it took the representative to respond when you had a question or needed information? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

69% Very Satisfied
24% Satisfied
1% Dissatisfied
0% Very Dissatisfied
6% Don’t know

172

B7

How well did the overall result meet your needs? Was it ... very well, somewhat well, not very well, or not at all?

59% Very Well
25% Somewhat Well
6% Not Very Well
2% Not At All
8% Don’t know

173

B8

Have you heard of the National Career Readiness Certificate that some job applicants may have?

35% Yes
61% No
5% Don’t Know

174

B9

[IF YES to B8] As part of your recruiting process, have you, or would you, look for job applicants with a National Career Readiness Certificate?

38% Yes
32% No
30% Don’t Know

60

B10

How likely would you be to refer a business with a similar need to a DEED or WorkForce Center representative? Would you definitely refer, probably refer, probably not refer, definitely not refer?

63% Definitely Refer
30% Probably Refer
5% Probably Not Refer
1% Definitely Not Refer
2% Don’t know

174