Business Services

Employers receiving a visit (at least one visit in-person) from a DEED business service specialist are surveyed each month to determine their satisfaction with services provided by the specialist.

Results for OCTOBER 2012 - SEPTEMBER 2013:

Employers visited by Business Services

Minnesota Customer Satisfaction Index (MnCSI), 0 to 100 scale

79.5

The survey contains Modules that cover four basic areas of employer services:

  • Worker Recruitment
  • Business Services
  • (Labor Market) Information

WORKER RECRUITMENT

BUSINESS SERVICES

Response

Size

R1

Have you posted one or more job openings with the WorkForce Center System in the last 6 months?

59% Yes
41% No

224

R2

[IF YES TO R1] In the last 6 months have you talked with any WorkForce Center staff about posting job openings or recruiting workers?

77% Yes
23% No

133

R3

[IF YES TO R2] Would you rate the skill and knowledge of the staff that worked with you on job postings as very high, high, low, or very low?

53% Very High
46% High
0% Low
1% Very Low

100

R4

Did you post the job opening(s) by contacting a WorkForce Center or by listing it yourself on the internet MinnesotaWorks.net?

34% WFC
56% Internet
10% Both

130

R5

[IF WFC TO R4] Did you request follow-up assistance with the job posting?

25% Yes
75% No

57

R6

[IF YES OR 'BOTH' TO R5] How satisfied are you with the level of follow-up that was provided? Are you: very satisfied, satisfied, dissatisfied or very dissatisfied?

64% Very Satisfied
21% Satisfied
14% Dissatisfied
0% Very Dissatisfied

14

R7

Did you fill the last position that you posted with the WorkForce Center or MinnesotaWorks.net?

62% Yes
38% No/Not Yet

129

R8

[IF YES to R7] Was the new hire an applicant from MinnesotaWorks.net?

41% Yes
59% No

68

R9

In general, do you feel that you had too many, about the right number, or too few applicants as a result of your WorkForce Center or MinnesotaWorks.net job posting(s)?

2% Too Many
40% Right
59% Too Few

119

R10

Over the last 6 months, about how often have you logged on to MinnesotaWorks.net just to scan resumes posted by job seekers? Would you say 1 or more times a week, 1 to 3 times a month, less than once a month, or not at all?

14% 1+ /week
15% 1-3 /month
19% < once/month
53% Not at all

129

R11

How satisfied are you that the resumes you scanned on MinnesotaWorks.net gave you useful information about the job seekers? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?

17% Very Satisfied
71% Satisfied
12% Dissatisfied
0% Very Dissatisfied

59

R12

If you had a colleague who needed to post a job opening, would you recommend using MinnesotaWorks.net or WorkForce Center System? Would you definitely recommend, probably recommend, probably not recommend, definitely not recommend?

71% Def. Rec.
26% Prob. Rec.
3% Prob. Not Rec.
0% Def. Not Rec.

131

INFORMATION

BUSINESS SERVICES

Response

Size

F1

Now I'd like to ask about labor market information such as salary or wage statistics, industry statistics, or unemployment statistics. In the last 12 months, have you received this type of information from a WorkForce Center or the Department of Employment and Economic Development?

25% Yes
75% No

186

F2

What kinds of labor market information did you receive? [For full results, please go to Employer Comments page here]

See Employer Comments page here for results

--

F3

Did you plan to use this information to determine worker availability, make decisions about wages and salaries, for business planning, preparing a report, or for some other purpose? [For full results, please go to Employer Comments page here]

See Employer Comments page here for results

--

F4

[IF YES TO F1] Did you get this information by telephone or e-mail, through the internet, through a publication, or by another method?

0% Phone
16% E-mail
68% Internet
2% Publication
14% Other
0% Don't Know

44

F5

How satisfied are you with the time it took to respond to your telephone call or email? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?

86% Very Satisfied
14% Satisfied
0% Dissatisfied
0% Very Dissatisfied

7

F6

How easy was it to find the labor market information you needed? Was it: very easy, somewhat easy, somewhat difficult, or very difficult?

42% Very Easy
49% Somewhat Easy
9% Somewhat Difficult
0% Very Difficult

43

F7

How satisfied are you that the information was presented in a clear and understandable manner? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?

46% Very Satisfied
54% Satisfied
0% Dissatisfied
0% Very Dissatisfied

46

F8

How well did the information meet your needs? Very well, well, not very well, or not at all?

31% Very Well
64% Well
4% Not Very Well
0% Not at all

45

BUSINESS SERVICES

BUSINESS SERVICES

Response

Size

B1

In the last six months have you talked with a representative from DEED or the WorkForce Center about your business needs and concerns? This person may have visited you or contacted you by phone. Topics you might have discussed include worker recruitment; retention, skills, or training; general HR issues; economic development issues; financing issues; solutions for modifying tasks or equipment to accommodate an employee; or government regulations.

81% Yes
19% No

226

B2

Did this interaction include a face-to-face meeting with the representative?

84% Yes
16% No

184

B3

Did the representative offer to help you with a business problem or question?

98% Yes
2% No

184

B4

What was the general topic area of the problem or question? [For full results, please go to Employer Comments page here]

See Employer Comments page here for results

--

B5

Did the representative talk with you about using MinnesotaWorks.net to post a job order or to scan resumes?

79% Yes
21% No

172

B6

[IF YES TO B5] Have you used MinnesotaWorks.net since that time?

49% Yes
51% No

133

B7

How satisfied are you that this representative understood your business needs and concerns? Are you: very satisfied, satisfied, dissatisfied, or very dissatisfied?

74% Very Satisfied
25% Satisfied
0% Dissatisfied
1% Very Dissatisfied

180

B8

How satisfied are you with the time it took the representative to respond when you had a question or needed information? Are you very satisfied, satisfied, dissatisfied, or very dissatisfied?

77% Very Satisfied
22% Satisfied
1% Dissatisfied
1% Very Dissatisfied

171

B9

How well did the overall result meet your needs? Was it ... very well, somewhat well, not very well, or not at all?

60% Very Well
35% Somewhat Well
4% Not Very Well
1% Not At All

164

B10

Would you refer a business colleague to a WorkForce Center or Department of Employment and Economic Development representative? Would you definitely refer, probably refer, probably not refer, definitely not refer?

66% Def. Refer
32% Prob. Refer
2% Prob. Not Refer
0% Def. Not Refer

179