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Background

to the Employer Satisfaction Survey

The Minnesota WorkForce Center System conducts an ongoing survey of employers served through the system. Samples are drawn monthly of employers who received either business services or have posted a job order within the previous month. A DEED staff member trained in interviewing conducts the telephone interviews.

The questionnaire consists of a core set of questions plus three modules covering: business services, labor market information (LMI), and worker recruitment. Each contact completes no more than two modules. Modules are rotated from interview to interview and if a contact has no knowledge of one area, that module is skipped and the contact asked about another area.

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