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Annual Recertification of Lifeline Subscriber Eligibility

Frequently Asked Questions

What is eligibility recertification?

If you receive the phone discounts (Lifeline and TAP) on your phone bill you will be contacted annually by your telephone provider to sign a certification stating, under penalty of perjury, that you are a current participant in a qualifying public assistance program, or that your income is below 135% of the Federal Poverty Guidelines.

Why are carriers asking me to certify that I am eligible for the phone discounts?

Carriers are required by state and federal law to confirm annually that customers who receive these phone discounts continue to be eligible. If the carrier does not receive the appropriate certification from a customer, they must remove the phone discount from that customer's bill. Carriers must provide 30 days’ notice to the customer prior to de-enrollment.

What if I do not provide a signed certification of my eligibility within the 30 day deadline?

You will be de-enrolled from the program and the discount will be removed from your bill. Once de-enrolled, to re-apply you will need to submit documentation of your participation in a qualifying program, or proof that your income is below 135% of the Federal Poverty Guidelines.

What if I have a complaint or questions about this process?

The Minnesota Department of Commerce will investigate any complaint against a provider regarding the phone discount programs, and is also available to answer questions. You may contact us at 651-539-1876 or