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Resources


Need more help understanding your phone bill, or have other telephone service problems? Here are some places that can help:

Minnesota Public Utilities Commission, Consumer Affairs Office
(651) 296-0406
(800) 657-3782
consumer.puc@state.mn.us

  • Billing disputes/errors

  • Deposits

  • Extended Area Service

  • Rates

  • Service areas

  • Service Problems (Installation and repair)

Minnesota Office of the Attorney General
(651) 296-3353
(800) 657-3787
consumer.ag@state.mn.us
www.ag.state.mn.us

  • Advertising complaints/deceptive marketing (example: one company misled me by incorrectly claiming its rates were lower than those of another company)

  • Cellular phone/pager complaints (contracts, service, billing, etc)

  • Internet issues, including long distance phone bills that occur during use

  • Pay-per-minute calls (entertainment lines, 900 numbers, etc)

  • Recording telephone calls

  • State-to-state or international long distance rates

  • Telemarketing issues

  • Unauthorized charges on phone bills, including slamming

  • Unsolicited faxes

  • Pre-paid telephone cards

  • Voice Over Internet Protocol (VOIP) telephone service

Federal Communications Commission
(888) CALL-FCC (225-5322)
fccinfo@fcc.gov
www.fcc.gov

  • 800/Toll Free numbers

  • Surcharges and fees (universal service, etc)

  • Radio/Television interference

  • Unsolicited faxes

Minnesota Department of Commerce
(651) 296-7107
www.commerce.state.mn.us
telecom.commerce@state.mn.us

  • Copies of official commission documents i.e., orders, carrier lists, utility company tariff, service area map -eDockets & eFiling

    • 651-296-9314

  • Application to provide telephone service in the state of Minnesota

  • Telephone Service Providers in your city

  • Complaints regarding the Telephone Assistance Plan

    • 651-296-1255

Better Business Bureau
651-699-1111 or 1-800-646-6222
E-mail: ask@thefirstbbb.org

Cable TV
See "City Hall" in telephone directory

Department of Revenue
651-296-6181 or 1-800-657-3777
E-mail :salesuse.tax@state.mn.us

  • Taxes on utility bills

Federal Trade Commission
Do Not Call sign-up

Gopher One (Department of Public Safety)
"Call Before You Dig"

  • 651-454-0002 or 1-800-252-1166

Pay Phones
Call Pay Phone owner (listed on phone) for:

  • Refunds

  • Repair