The FCC has launched a video consumer support service, the ASL Consumer Support Line, specifically designed to enable consumers who are deaf and hard of hearing to engage in a direct video call with a consumer specialist at the FCC. The service will allow deaf and hard of hearing consumers to communicate in their primary language, American Sign Language (ASL). Until now deaf and hard of hearing consumers only had the option to communicate using relay services or by filing a complaint form online.
The FCC’s ASL Consumer Support Line, operated by the Consumer and Governmental Affairs Bureau’s Disability Rights Office, gives consumers using videophones direct access to the FCC through a ten-digit telephone number connecting them to an ASL Consumer Specialist between 10 a.m. to 5:30 p.m., Monday through Friday. The ASL Consumer Specialist will be able to assist consumers with filing informal complaints. In addition, the Specialist can help consumers obtain information in response to inquiries on a wide range of disability-related matters, such as telecommunications relay service (TRS), closed captioning and access to emergency information on television, and general telecommunication matters, such as slamming, Do-Not-Call telemarketing violations and broadband services.
ASL Consumer Support Line
Call 844-4-FCC-ASL (844-432-2275) or 202-810-0444 Hours of operation: Monday through Friday, 10 a.m. - 5:30 p.m. (Eastern Time)
Visit FCC Disability Right Office website to watch an ASL web video about the ASL Consumer Support Line. About the Disability Rights Office (DRO): DRO addresses disability-related telecommunications matters, including but not limited to: TRS; access to telecommunications and advanced communications equipment and services by persons with disabilities; access to emergency information; and closed captioning. For more information about DRO, visit FCC Disability Right Office website.
The Commission has received information that consumers using Internet Protocol Captioned Telephone Relay Services (IP CTS) may have received calls from one or more persons purporting to be from the Federal Communications Commission (FCC), requesting the consumers to schedule a visit to the consumer’s home regarding the consumer’s IP CTS phone.
The purpose of this notice is to alert all IP CTS consumers that the FCC has not been scheduling any home visits to IP CTS consumers. If you receive a phone call from any individual claiming to be from the FCC who wants to schedule a home visit, we recommend that you do not provide any information to the caller, and do not agree to let the caller into your home. In addition, we request that you please report such calls to the FCC’s Disability Rights Office at 202-559-5158 (voice/videophone) or Gregory.Hlibok@fcc.gov.
Please be aware of an e-mail scam directed at people who are deaf or hard of hearing. View this brief video (in American Sign Language with captions available) to learn more about the scam, how to avoid being scammed, and what to do if you have been scammed.
If you have been a victim of this scam, please contact the Department of Human Service – Deaf and Hard of Hearing Services Division at: email@example.com.
You may also report the fraud with the Federal Trade commission's website, or with the Internet Crime Complaint Center (a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center).
Here is the video regarding the scam.