Skip to content

Minnesota Relay Features


  • 800/877/888 Numbers: Minnesota Relay users are able to reach regionally restricted 800, 877, and 888 toll free numbers and business offices of local telephone companies that have special prefixes, all of which would normally be accessible to consumers in their calling area.

  • Answering Machine Retrieval: TTY users can request a CA to retrieve messages from the user’s voice answering machine or voice mail.

  • American Standard Code for Information Interchange (ASCII) Split Screen: allows high-speed ASCII computer users and CAs to type and communicate more clearly and quickly.  Similar to voice-to-voice conversation, ASCII Split Screen provides interrupt capability, when appropriate, for the ASCII user and the voice party.

  • Call Release: allows the CA to sign-off or be "released" from the telephone line after the CA has set up a telephone call between the originating TTY caller and a called TTY party, such as when a TTY user must go through a TRS facility to contact another TTY user because the called TTY party can only be reached through a voice-only interface, such as a switchboard.

  • Caller ID: Calls placed through Minnesota Relay will provide the originating calling party number (ANI), or caller ID information, through the local exchange carrier for all local and most long distance calls.

  • Carrier of Choice (COC): allows a relay user to choose their preferred carrier for intrastate, interstate, and international calls.  This requires the user’s COC to enter into a billing and collection agreement with Sprint.

  • Cellular/PCS Phone Access: allows a cellular customer to reach Minnesota Relay’s toll-free number(s) to complete relay calls.

  • Customer Preference/Profile Database: offers relay users numerous ways to automatically expedite the initiation of custom calls.  These pre-selected customer calling features include, but are not limited to, communication modes (TTY, Voice, and ASCII), carrier of choice, preferred billing method, frequently dialed numbers, emergency numbers, and customer notes for call processing.

  • Directory Assistance: A CA will relay directory assistance (DA) calls between a relay user and the Local Exchange Carrier (LEC) DA operator.  Once the caller makes a request for directory assistance, the CA will contact a LEC DA operator.  After obtaining the requested phone number, the caller may choose to place the call through the relay or dial it directly (i.e. TTY to TTY).  Note: DA is often subject to charges by the caller’s local telephone service provider.

  • Deaf-Blind Transmission Speed: A modification of the default transmission speed for Telebraille users.  Instead of the default setting at 45 words-per-minute, the transmission speed has been reduced to 15 words-per-minute, with system capability to increase or decrease transmission speed by 5 words-per-minute increments.

  • Emergency Assistance: Although relay users are discouraged from placing 9-1-1 calls through the relay, calls are placed at the caller’s request.  Through the provider’s E911 database, CAs use a “hot button” to automatically place a call to the most appropriate Public Safety Answering Point.

  • Enhanced Turbo Code (E-Turbo™): allow a TTY user to automatically submit dialing and call set-up instructions when they dial into Minnesota Relay.  This significantly reduces the amount of time necessary for the CA to set-up and process the outbound call.  The result is that the TTY user is connected to their desired party at a speed that is more functionally equivalent to that of a non-relay call.

  • Error Correction: This feature automatically corrects many typographical errors and spells out non-TTY abbreviations that may be used by the CA in voice-to-text transliteration.

  • Flexible Billing: allows Minnesota Relay users to complete long distance calls using pre-paid calling cards, carrier calling cards, third party billing or by placing collect calls.

  • Gender ID: This feature automatically matches the relay user’s gender with the gender of a CA.  For example, the user has the option of allowing Minnesota Relay to use the caller’s Customer Preference information to automatically match the CA’s gender to his or her own.

  • Intelligent Call Router: Technology that automatically and seamlessly routes relay calls to the first available CA in the network.

  • International Calls: allows the relay user to place and receive calls to and from anywhere in the world (using English or Spanish languages only).

  • Last Number Redial: allows the relay user to call the last person dialed through the relay without having to provide the telephone number dialed to the CA.

  • Recording Machine Capabilities: allows the CA to record and play back audio-text interaction messages to reduce numerous callbacks to convey entire messages to calling parties.

  • Three-Way Calling Feature: allows more than two parties to be on the telephone line at the same time with the CA.

  • Transfer Gate Capabilities: allows the CA to transfer a caller to another form of relay service (i.e. CapTel, HCO, Speech-to-Speech, etc.), to customer service, or to a relay center manager.

  • Text Telephone (TTY) Operator Service: is available to complete a TTY to TTY call, obtain directory assistance information, or receive credit for erroneous billing.

  • Turbo Code Capability: allows users to send information at the same speed it is typed, resulting in a more natural conversational flow and the ability to interrupt one another.

  • Variable Time Stamp Macro: This macro enables the relay caller to know when their called party has disconnected from the call.

  • VCO Gated Calling: Minnesota Relay has dedicated VCO and two-line VCO toll-free phone numbers, which provide significant improvements in service by directing VCO users to specifically trained VCO and two-line VCO CAs.

  • VCO-With-Privacy-and-No-GA: allows VCO users to use the standard VCO feature without needing to say “Go ahead” or “GA”.  Additionally, the CA does not listen to the VCO user’s spoken words.  Ordinarily, VCO users need to say “GA” so that the CA knows that it is the other party’s turn to speak.  The responsibility for taking turns when speaking rests entirely upon the calling and called parties because the CA does not hear what the VCO user says.

  • Voice Call Progression: allows voice or HCO callers to listen during call set-up (i.e. ringing or busy).