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Franchise Frequently Asked Questions

Frequently asked questions and answers aimed at owning a franchise. Click on the question to view the answer.

  • What format do the documents need to be in?
    • The application must be a PDF.
    • All files must be less than 10mb in size. You may need to divide documents into parts to meet this limitation. You may submit up to 10 documents in one submission.
    • If you are authorized to file for multiple entities, you only need one account.
    • “Sales Person Disclosure forms” are private documents in the system. All other document types are considered to be public documents.
    • The Department does not accept documents that contain Social Security numbers or personal addresses.
    • You must submit all of your documents at the same time in order to receive only one submission number.  A complete list  of the required documents is available here.
    • You must use the same name of the franchisor or the franchise throughout the submission.
  • How do I use register to use the application?
    • Go to 
    • Click on the “Register” button.
    • Complete the mandatory fields and submit your registration. You must use a valid email address to receive your temporary credentials.
    • You will receive an email with your password within a few minutes. Your email address will be your User ID.
    • Use the temporary password to login to the application. You will be asked to change your password upon your first login.
    • Passwords must be a minimum of 8 characters and contain a capital letter and a number or special character.
  • How do I submit a document?
    • Prepare your document(s) for filing in a location you can easily find on your computer. Make sure the documents are less than 10mb. 
    • The system will not accept special characters (i.e. $,%,#,-). Please remove special characters from file names and do not include when entering Franchise name.
    • Login to the application and select the “Submit Documents” menu choice.
    • Follow the instructions to complete your submission. 
    • Mail your check at the time you E-File.
  • What happens after I submit?
    • Print two copies of the confirmation page.
    • Department staff will review the submission for accuracy. 
    • If the submission has deficiencies, you will receive an email directing you to correct the deficiencies.
    • When the Department determines that the submission is accurate it will be accepted. You will receive an email telling you the submission has been approved. 
    • Public documents, upon registration, will be immediately available under the Franchise Registrations area in the Commerce CARDS application. 
  • How do I respond to deficiencies?
    • Prepare a new document that only contains the black lined deficiency corrections. 
    • Login to the application [link to instructions] and choose “Deficiency Response.”
    • Submit the deficiency correction document you created. Make sure you only submit corrected documents.
  • How and when to make a payment?
    • At the time you E-File, please mail a check with the appropriate fees to the Department of Commerce along with a copy of the Application Page (Form A) to:

    Minnesota Department of Commerce
    85 7th Place East, Suite 500
    St. Paul, Minnesota 55101

  • What do I do if I have questions or comments?