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What We Do


Our Consumer Protection Division works with consumers and those who are licensed by the department. The division takes calls from the public, investigates complaints, and enforces state laws pertaining to the products and services we license.

Each year, Consumer Protection Division staff respond to nearly 60,000 inquiries and complaints. About 8,000 complaints per year are referred to the investigations unit for formal investigation. Investigations can result in an administrative enforcement action such as issuing a cease and desist order, or the revocation of a license.

Enforcement Actions are updated on a regular basis. Enforcement Actions and related public documents are available using our online document search tool.

If you need a copy of a Consent Order before it is posted, email your request to consumer.protection@state.mn.us. For actions older than those posted here, please contact the Consumer Protection Division, 1-800-657-3602 (MN only), 651-539-1600 or consumer.protection@state.mn.us For detailed information on how to file a complaint against a licensed entity, please see our complaint information.

If a licensee or an individual has contested the accuracy or completeness of any public data on him or herself that is published here on the "Enforcement Actions" page or any other web site maintained by Commerce, then any Statement of Disagreement submitted by this individual to Commerce pursuant to Minn. Stat. 13.04, subd. 4(a) will be available while the data is in dispute on the Statement(s) of Disagreement page.