Minnesota Relay strives to provide the best relay services available and we appreciate feedback about your experiences in using our services. Please have the following information available when filing a commendation, complaint or expressing a concern:

• Communication Assistant ID Number

• Date of call

• Time of call

• Nature of commendation, complaint or concern

• The Federal Communications Commission (FCC) requires that each state file an annual report regarding relay service complaints. All complaints are documented, including how and when the complaint was reported and resolved.

If any difficulties occur during your relay call you may request to speak to a supervisor. You may also ask the communication assistant to transfer you to Customer Service.

To file a commendation, complaint or concern, contact:

Telecommunications Access Minnesota
Minnesota Department of Commerce
Rochelle R. Garrow, TAM Administrator
85 - 7th Place East, Suite 600
St. Paul, MN 55101-3165
651-297-8941 / 800-657-3599
651-297-7891 (fax)
rochelle.garrow@state.mn.us

24-hour Customer Service
1-800-676-3777 (Voice, TTY, ASCII)

To file a relay complaint with the Federal Communications Commission call toll-free at 1-888-225-5322 (voice) / 1-888-835-5322 (TTY), or file on line at http://esupport.fcc.gov/complaints.htm.